Your privacy matters at phwi. This Privacy Policy explains exactly what personal information phwi collects, why we collect it, how we use and protect it, and what rights you have over your own data — all in line with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and PAGCOR regulatory requirements.
Our Privacy Commitments
Before you read the full policy, here's a plain-language summary of the core privacy commitments phwi makes to every player.
phwi collects personal information strictly for account registration, identity verification, payment processing, regulatory compliance, and platform security. We do not collect personal data for resale, speculation, or purposes unrelated to operating the phwi Casino platform.
All data transmitted between your device and phwi is protected by 256-bit SSL encryption. Sensitive personal data and financial information stored in phwi's systems are encrypted at rest using industry-standard cryptographic protocols and access-controlled storage infrastructure.
phwi does not sell, rent, or trade your personal information to any third-party commercial entity. Data shared with third parties is limited strictly to service providers necessary to operate the platform — payment processors, game providers, and KYC verification services — and only under strict confidentiality obligations.
phwi respects your rights under the Philippine Data Privacy Act. You have the right to access, correct, and request deletion of your personal data. You can also withdraw consent for marketing communications at any time. Data rights requests are handled within 15 business days of receipt.
phwi's data practices comply with Republic Act No. 10173, the Data Privacy Act of 2012 of the Philippines, and the implementing rules and regulations issued by the National Privacy Commission (NPC). phwi treats your personal data as a matter of legal obligation, not merely good practice.
Receiving promotional emails, SMS, or push notifications from phwi is opt-in and entirely your choice. You can manage your communication preferences at any time through your phwi Account Settings or by contacting our support team. Unsubscribing from marketing does not affect your ability to use the platform.
This Privacy Policy applies to all personal information collected, processed, stored, and used by phwi Casino ("phwi," "we," "us," or "the Company") in connection with the operation of the phwi Casino platform accessible at phwi.asia and all related sub-domains, applications, and services ("the Platform").
This Policy applies to all individuals who interact with phwi in any capacity, including:
By using the phwi Platform or by registering a phwi Account, you confirm that you have read, understood, and agree to the terms of this Privacy Policy. If you do not agree with how phwi processes personal data as described in this Policy, you should not use the phwi Platform.
phwi acts as the data controller in respect of personal information collected through the phwi Platform. As data controller, phwi determines the purposes and means by which your personal data is processed, and bears the primary legal responsibility for ensuring that processing is carried out in accordance with applicable Philippine data privacy law.
For all data privacy inquiries, rights requests, and complaints, phwi can be contacted through the channels described in Section 15 of this Policy. phwi has designated a Data Privacy Officer responsible for overseeing compliance with this Policy and applicable data privacy legislation.
phwi collects the following categories of personal information in connection with the operation of the Platform:
| Category | Data Types Collected | Purpose |
|---|---|---|
| Identity Data | Full legal name, date of birth, nationality, gender | Account registration, age verification, KYC compliance |
| Contact Data | Philippine mobile number, email address, residential address | Account communication, OTP delivery, withdrawal verification |
| Identity Document Data | Government-issued ID number, ID type, ID image, selfie photograph | KYC identity verification, PAGCOR regulatory compliance |
| Financial Data | GCash/PayMaya account reference, bank account details, deposit and withdrawal transaction records | Payment processing, fraud prevention, AML compliance |
| Gaming Activity Data | Game session logs, bets placed, game results, bonus usage, account balance history | Platform operation, dispute resolution, PAGCOR reporting, responsible gaming |
| Technical Data | IP address, device type and ID, browser type, operating system, login timestamps, session duration | Security monitoring, fraud prevention, platform performance |
| Communications Data | Support chat transcripts, email correspondence, complaint records | Customer service delivery, dispute resolution, quality assurance |
| Marketing Preferences | Communication opt-in/opt-out records, promotion interaction data | Delivering relevant promotions, respecting communication preferences |
phwi collects personal information through the following means:
Information you provide directly to phwi when you:
Information collected automatically when you use the phwi Platform, including:
phwi may receive information about you from third-party sources in limited circumstances, including:
phwi uses collected personal information for the following specific purposes:
phwi will not use your personal data for any purpose other than those listed above without obtaining your prior consent, unless required to do so by applicable law.
Under the Philippine Data Privacy Act and its implementing rules, phwi processes personal data on the following lawful bases:
phwi does not sell, rent, or trade your personal data. We share personal information only in the following limited circumstances:
phwi shares data with trusted third-party service providers strictly necessary to operate the Platform, under written data processing agreements that prohibit those providers from using your data for any purpose beyond providing services to phwi. These include:
phwi may disclose personal data to the following bodies where required by law or legal process:
In the event that phwi undergoes a merger, acquisition, reorganisation, or sale of all or a significant portion of its assets, personal data held by phwi may be transferred to the successor entity as part of that transaction, subject to the same privacy protections described in this Policy.
phwi retains personal data for as long as necessary to fulfil the purposes for which it was collected, including the duration of your Account's active status and any applicable retention obligations under Philippine law. The following retention periods apply as a general guide:
Upon expiry of the applicable retention period, phwi will securely delete or anonymise your personal data unless continued retention is required by law or legitimate legal proceedings.
phwi implements comprehensive technical and organizational security measures designed to protect your personal data against unauthorized access, disclosure, alteration, destruction, or loss. These include:
While phwi takes all reasonable precautions to protect your personal data, no electronic storage or transmission system can be guaranteed to be completely secure. You are also responsible for maintaining the security of your phwi Account credentials and should report any suspected security incident to phwi support immediately.
phwi uses cookies and similar tracking technologies on the Platform to ensure functionality, improve user experience, maintain session security, and analyse Platform performance. The following categories of cookies are used:
These cookies are essential for the phwi Platform to function and cannot be disabled without disrupting core functionality. They include session management cookies, authentication tokens, and security cookies. No consent is required for strictly necessary cookies.
These cookies collect anonymous, aggregated information about how users interact with the phwi Platform — such as which pages are visited most frequently and how users navigate between game categories. This data is used solely to improve Platform performance and user experience. These cookies do not identify individual users.
These cookies remember your preferences on the phwi Platform, such as your chosen language, game view settings, and whether you have accepted this Privacy Policy. Disabling functional cookies may affect your Platform experience.
You can manage, restrict, or delete cookies through your browser settings at any time. Note that disabling certain cookies may prevent you from accessing parts of the phwi Platform or may degrade the quality of your experience. Strictly necessary cookies cannot be opted out of without leaving the Platform.
Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phwi. To exercise any of these rights, contact phwi at the details in Section 15.
You have the right to request a copy of the personal data phwi holds about you, along with information on how it is being processed. phwi will respond to access requests within 15 business days.
You have the right to request correction of any inaccurate, incomplete, or outdated personal data phwi holds about you. Some corrections may require supporting documentation.
You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations under PAGCOR and AML regulations which may override this right in specific cases.
You have the right to object to phwi's processing of your personal data where that processing is based on legitimate interests, including the right to object to direct marketing at any time without providing a reason.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit that data to another controller, where technically feasible and where processing is based on consent or contract.
Where phwi processes your data based on your consent (such as for marketing communications), you have the right to withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.
If you believe phwi has mishandled your personal data, you have the right to lodge a complaint with the National Privacy Commission of the Philippines (NPC). phwi encourages you to contact us first to resolve concerns directly.
If phwi becomes aware that it has collected personal data from an individual under the age of 21, phwi will immediately suspend the associated Account, delete the personal data from its systems, and forfeit any balances or winnings in accordance with phwi's Terms and Conditions and applicable PAGCOR regulations.
If you are a parent or guardian and believe that your child may have registered a phwi Account or provided personal data to phwi, please contact us immediately through the channels in Section 15. phwi will take prompt action to address the situation.
The phwi Platform integrates third-party services — including game software from providers such as JILI, PG Soft, and Pragmatic Play, and payment services from GCash and PayMaya — which operate under their own independent privacy policies. phwi is not responsible for the privacy practices of third-party service providers operating their own platforms or interfaces.
phwi selects third-party service providers with due regard for their data security and privacy practices and requires that all providers who process personal data on phwi's behalf enter into data processing agreements imposing obligations equivalent to those applicable to phwi under Philippine data privacy law.
Any links from the phwi Platform to third-party websites or services are provided for informational purposes only. phwi does not control the content, privacy practices, or data collection activities of third-party websites and recommends that you review the privacy policies of any third-party site you visit.
phwi reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, applicable law, or regulatory requirements. When material changes are made to this Policy, phwi will provide notice through one or more of the following means: a prominent notice on the phwi Platform, an email notification to registered Account holders, or an in-Account notification.
The date of the most recent update is indicated in the "Last Updated" field at the top of this document. We encourage you to review this Privacy Policy periodically to remain informed about how phwi protects your personal data.
Your continued use of the phwi Platform following the posting of any amendment constitutes your acceptance of the revised Privacy Policy. If you do not agree with any change, you should cease use of the phwi Platform and may request Account closure through our customer support team.
For any questions, concerns, or requests relating to this Privacy Policy or phwi's data privacy practices, you may contact phwi's Data Privacy Officer through the following channels:
If you are not satisfied with phwi's handling of your data privacy concern after contacting us directly, you have the right to escalate your complaint to the National Privacy Commission (NPC) of the Philippines, the independent regulatory body responsible for enforcing the Data Privacy Act of 2012.
phwi is built on transparency — in our games, our payments, and how we handle your personal data. Play with confidence knowing your information is protected under Philippine law.
21+ only · PAGCOR regulated · Data Privacy Act compliant · Play responsibly